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When you write, use either the first person or third person point of view, but avoid shifting back and forth in the same sentence or paragraph. It can be confusing. We have three points of view in English: First person is the person speaking, so we write use the pronouns I, we, our, or us. Second… Read more »

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Quotes are often followed by an executive’s lengthy title, sometimes more than one, but that level of specificity just slows the reader. Attribution is important, but there is no need to be excessive. The bank news release quote ended with  … said Pam Sears, CFA, managing director and head of digital partnerships, content and social… Read more »

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A study of student writing found that most students knew enough to avoid using “textisms” in formal assignments. Ever since instant messaging arrived in the mid 90s, there has been concern about a decline in writing skills, and it increased with the advent of text messaging, with its abbreviations, casual language, and clipped format. But… Read more »

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Avoid using hedges and hesitations in your business communication, which cause the audience to question your credibility. Several experiments in social psychology have shown that a person with a powerful speaking style influences how the audience evaluates that person. Speakers received consistently low ratings when they used what psychologists James Bradac and Anthony Mulac called… Read more »

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