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Your preparation for a meeting, the ideas you bring, and your responses to questions and comments are among the qualities that can set you apart, particularly as a manager. To build credibility as a leader, use preparation and communication skills to present yourself well in meetings. Here are a few suggestions for doing the necessary… Read more »

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New words that pop up in our language might sound catchy, but they also can create a bad impression.   Dozens, if not hundreds, of new words are accepted into English every year, because it’s a living language; it’s evolving. But in the interests of good clear business writing and a professional image, be selective… Read more »

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Abbreviation Acronym Ken O'Quinn

Avoid abbreviations when writing an opening paragraph if the reader has no context. Focus instead on what the product does. Employees everywhere complain about the pervasive use of abbreviations. They can be a useful shorthand that saves you from writing out names of things people are already familiar with. But other times, the reader is… Read more »

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An opinion piece is a great opportunity to express an opinion or advocate for a cause, but you need to be able to structure an argument. Nearly everyone on the planet writes email, and many people write articles, stories, and news releases as a full-time or part-time endeavor, but fewer people write guest editorials or… Read more »

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Writing persuasive messages Ken O'Quinn

An important way to be more persuasive is to develop a sense of connectedness with your audience. Creating a connection with the other person (or people) based on what you have in common creates a powerful sense of “we,” says Robert Cialdini, the Arizona State psychologist who is considered the world’s most prominent name in… Read more »

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